Current Events
Media Release
Customer Care (FAQ)
I've lost my tickets - what can I do?
I've lost my booking reference number - what can I do?
Which payment cards do you accept?
How do I know if my booking has gone through?
Can I make a group booking?
I live outside Kuala Lumpur. Will you mail my tickets to me?
Do I need ID to collect my tickets at the Boxoffice?
Can a third party collect my tickets from the Boxoffice?
Can I cancel or change my booking?
I have not received my tickets.
I have been sent the wrong tickets/wrong number of tickets.
How can I find out if tickets for an event are on sale?
I can't make the performance - can I exchange my tickets or get a refund?
Can I purchase tickets by phone?
I don't have a credit card. Can I pay by cash or cheque?
How do I get a reference number?
My tickets have arrived and they're not what I asked for - what can I do?
Why do I have to pay a service charge?
What happens if an event is cancelled or rescheduled?
How do I contact Boxoffice customer services?
I've lost my tickets what can I do?
The first step is to contact us.
Call us at:
603 2287 5881
It's important to realise that some types of ticket just cannot be replaced. For example most sorts of general admission or standing tickets cannot be reissued as that might mean the venue would exceed its capacity, contravene health and safety and so jeopardise its license.
[ Top ]
I've lost my booking reference number - what can I do?
If you made the booking by telephone please contact Boxoffice customer service 603-2287 5881
[ Top ]
Which payment cards do you accept?
Visa
Master card
Debit Card
Meps Cash
[ Top ]
How do I know if my booking has gone through?
Once you have completed the booking form and submitted your order, you will receive an email confirmation from us shortly - please ensure that you enter your email address carefully on the booking form.
Your email confirmation will show details of your order including: Show, Date, Venue, number of tickets and where appropriate, seat numbers and a booking reference. It will also include details of how to contact us in the event of a query or problem with your order so please do not delete it.
Can I make a group booking?
Absolutely. We can organise group bookings for selected shows. Just call our group booking department on 603-2287 5881 during office hours or by fax on 603-22874881 and they'll be able to help.
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What is the company name that will appear on my credit card statement?
Payments made to us will appear on your card statements as: BOXOFFICE SDN BHD
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I live outside Kuala Lumpur. Will you mail my tickets to me?
Yes we will but there would be additional cost:
Please refer to the table below.
Mailing of the ticket will only be done when the purchase is done at least 14 days before the event date.
In these circumstances, or if you have requested to collect your tickets from the venue, they are available for collection one hour prior to the start of the performance. Please take the card you booked with, and quote your reference number when you collect your tickets.
[ Top ]
Do I need ID to collect my tickets at the Boxoffice?
Yes - you will need to present the credit or debit card you used to make your purchase with us. We also recommend that you print and keep your email confirmation handy as further proof of your purchase.
[ Top ]
Can a third party collect my tickets from the Boxoffice?
Yes. The third party have bring along the reference number or better, the printed confirmation of your ticket purchase.
[ Top ]
Can I cancel or change my booking?
We regret that we cannot exchange, refund, transfer or return tickets unless the event in question is cancelled or details of the event are significantly changed (for example, show time, venue, date etc)
[ Top ]
I have not received my tickets.
Track your order using your booking reference and email address. This will show details confirming your order and whether your tickets have been mailed out to you yet.
[ Top ]
I have been sent the wrong tickets/wrong number of tickets.
Please contact Boxoffice as soon as possible.
[ Top ]
How can I find out if tickets for an event are on sale?
Two ways - search or browse. To search for an event, type its name into the search box at the top of the page and click Search. You'll get back a list of everything on our database that matches your search word or phrase, so make sure your spelling is correct. To browse for an event, click on the relevant event link.
[ Top ]
I can't make the performance - can I exchange my tickets or get a refund?
Unfortunately not. Boxoffice has a policy of no refunds or exchanges. The only exception is if the event is cancelled or rescheduled.
[ Top ]
Can I purchase tickets by phone?
Of course. You can call our telephone booking hotline at any time to make a booking. Our call centre staff are the best in the business and are only too happy to help.
[ Top ]
I don't have a credit card. Can I pay by cash or cheque?
Yes. Cash payment can only be made over the counted. As for cheques, we only accept company cheques. Cheques should be made payable to FREE NATURE SDN BHD
[ Top ]
How do I get a reference number?
You get one automatically as part of the booking process. If you buy over the Internet we'll send you a confirmation email that will include a booking reference number. If you buy over the phone we'll give you your booking reference at the end of placing your order. You'll need your booking reference if you want to track the progress of your order using our ticket tracker, so keep it safe.
[ Top ]
My tickets have arrived and they're not what I asked for - what can I do?
Call our customer service department on 603 2287 5881, after we've apologised, we'll sort things out. Obviously you need to contact us before the event - we can't rectify things retrospectively.
[ Top ]
Why do I have to pay a service charge?
The price of a ticket is set by the event organisers. They don t pay us anything to sell their tickets, so in order to make money Boxoffice have to charge a little bit on top of the face value of the ticket. We have to do this on a per-ticket basis to cover the cost of providing a 7 day a week, 24 hour a day booking service, order processing, labour costs, credit card commissions and all the other costs associated with running our business. The actual amount we charge is negotiated with the venue or promoter for each event.
[ Top ]
What happens if an event is cancelled or rescheduled?
As soon as an event is officially cancelled we'll contact you via the contact details you gave us when you booked your tickets. We'll then explain what happens next, usually a choice between attending a rescheduled event or getting your money back.
[ Top ]
How do I contact Boxoffice customer services?
Before you do that, are you sure you need to? Most of the questions our customer service people get asked are answered here or elsewhere on this site. However, if you do need to speak to our customer service people then the best place to start is here.
[ Top ]
I've lost my booking reference number - what can I do?
Which payment cards do you accept?
How do I know if my booking has gone through?
Can I make a group booking?
I live outside Kuala Lumpur. Will you mail my tickets to me?
Do I need ID to collect my tickets at the Boxoffice?
Can a third party collect my tickets from the Boxoffice?
Can I cancel or change my booking?
I have not received my tickets.
I have been sent the wrong tickets/wrong number of tickets.
How can I find out if tickets for an event are on sale?
I can't make the performance - can I exchange my tickets or get a refund?
Can I purchase tickets by phone?
I don't have a credit card. Can I pay by cash or cheque?
How do I get a reference number?
My tickets have arrived and they're not what I asked for - what can I do?
Why do I have to pay a service charge?
What happens if an event is cancelled or rescheduled?
How do I contact Boxoffice customer services?
I've lost my tickets what can I do?
The first step is to contact us.
Call us at:
603 2287 5881
It's important to realise that some types of ticket just cannot be replaced. For example most sorts of general admission or standing tickets cannot be reissued as that might mean the venue would exceed its capacity, contravene health and safety and so jeopardise its license.
[ Top ]
I've lost my booking reference number - what can I do?
If you made the booking by telephone please contact Boxoffice customer service 603-2287 5881
[ Top ]
Which payment cards do you accept?
Visa
Master card
Debit Card
Meps Cash
[ Top ]
How do I know if my booking has gone through?
Once you have completed the booking form and submitted your order, you will receive an email confirmation from us shortly - please ensure that you enter your email address carefully on the booking form.
Your email confirmation will show details of your order including: Show, Date, Venue, number of tickets and where appropriate, seat numbers and a booking reference. It will also include details of how to contact us in the event of a query or problem with your order so please do not delete it.
Can I make a group booking?
Absolutely. We can organise group bookings for selected shows. Just call our group booking department on 603-2287 5881 during office hours or by fax on 603-22874881 and they'll be able to help.
[ Top ]
What is the company name that will appear on my credit card statement?
Payments made to us will appear on your card statements as: BOXOFFICE SDN BHD
[ Top ]
I live outside Kuala Lumpur. Will you mail my tickets to me?
Yes we will but there would be additional cost:
Please refer to the table below.
Mailing of the ticket will only be done when the purchase is done at least 14 days before the event date.
In these circumstances, or if you have requested to collect your tickets from the venue, they are available for collection one hour prior to the start of the performance. Please take the card you booked with, and quote your reference number when you collect your tickets.
[ Top ]
Do I need ID to collect my tickets at the Boxoffice?
Yes - you will need to present the credit or debit card you used to make your purchase with us. We also recommend that you print and keep your email confirmation handy as further proof of your purchase.
[ Top ]
Can a third party collect my tickets from the Boxoffice?
Yes. The third party have bring along the reference number or better, the printed confirmation of your ticket purchase.
[ Top ]
Can I cancel or change my booking?
We regret that we cannot exchange, refund, transfer or return tickets unless the event in question is cancelled or details of the event are significantly changed (for example, show time, venue, date etc)
[ Top ]
I have not received my tickets.
Track your order using your booking reference and email address. This will show details confirming your order and whether your tickets have been mailed out to you yet.
[ Top ]
I have been sent the wrong tickets/wrong number of tickets.
Please contact Boxoffice as soon as possible.
[ Top ]
How can I find out if tickets for an event are on sale?
Two ways - search or browse. To search for an event, type its name into the search box at the top of the page and click Search. You'll get back a list of everything on our database that matches your search word or phrase, so make sure your spelling is correct. To browse for an event, click on the relevant event link.
[ Top ]
I can't make the performance - can I exchange my tickets or get a refund?
Unfortunately not. Boxoffice has a policy of no refunds or exchanges. The only exception is if the event is cancelled or rescheduled.
[ Top ]
Can I purchase tickets by phone?
Of course. You can call our telephone booking hotline at any time to make a booking. Our call centre staff are the best in the business and are only too happy to help.
[ Top ]
I don't have a credit card. Can I pay by cash or cheque?
Yes. Cash payment can only be made over the counted. As for cheques, we only accept company cheques. Cheques should be made payable to FREE NATURE SDN BHD
[ Top ]
How do I get a reference number?
You get one automatically as part of the booking process. If you buy over the Internet we'll send you a confirmation email that will include a booking reference number. If you buy over the phone we'll give you your booking reference at the end of placing your order. You'll need your booking reference if you want to track the progress of your order using our ticket tracker, so keep it safe.
[ Top ]
My tickets have arrived and they're not what I asked for - what can I do?
Call our customer service department on 603 2287 5881, after we've apologised, we'll sort things out. Obviously you need to contact us before the event - we can't rectify things retrospectively.
[ Top ]
Why do I have to pay a service charge?
The price of a ticket is set by the event organisers. They don t pay us anything to sell their tickets, so in order to make money Boxoffice have to charge a little bit on top of the face value of the ticket. We have to do this on a per-ticket basis to cover the cost of providing a 7 day a week, 24 hour a day booking service, order processing, labour costs, credit card commissions and all the other costs associated with running our business. The actual amount we charge is negotiated with the venue or promoter for each event.
[ Top ]
What happens if an event is cancelled or rescheduled?
As soon as an event is officially cancelled we'll contact you via the contact details you gave us when you booked your tickets. We'll then explain what happens next, usually a choice between attending a rescheduled event or getting your money back.
[ Top ]
How do I contact Boxoffice customer services?
Before you do that, are you sure you need to? Most of the questions our customer service people get asked are answered here or elsewhere on this site. However, if you do need to speak to our customer service people then the best place to start is here.
[ Top ]
